Refund policy

Returns & Guarantee

Our promise. We want you to be happy with your art. If anything arrives damaged or defective, contact us within 30 days and we’ll replace it.

Standard returns (non-personalized items). You can return a non-personalized item within 30 days of purchase. It must be unused, in the same condition you received it, and in its original packaging, and we need a receipt or proof of purchase. Return shipping is arranged and paid by you and isn’t refundable; if you receive a refund, the cost of return shipping is deducted from it. For items over $50, consider a trackable shipping service or shipping insurance — we can’t guarantee we will receive your returned item.

Personalized and custom pieces. Because these are made uniquely for you, personalized items can’t be returned or refunded unless they arrive damaged or defective — in which case we’ll replace them.

Exchanges. We replace items only if they are defective or damaged. To exchange for the same item, email shopify@lonestarart.com.

Refunds. Once your return arrives and is inspected, we’ll email you to confirm we received it and let you know whether the refund is approved. Approved refunds go back to your original payment method. If it hasn’t appeared after a few days, check with your bank or card issuer — posting times vary — and if you still don’t see it, email shopify@lonestarart.com.

Return address. Lone Star Art, 14090 FM 2920, Suite G-353, Tomball TX 77377, United States.

Need help? Email shopify@lonestarart.com or call (832) 810-0092 (Mon–Fri, 9am–5pm Central).